Understandably, the Indonesian Govt has encouraged Celltel to investigate these problems as a issue of urgency and has agreed to work Along with the Australian Governing administration where by needed. Having said that, they've asked for discreteness and total confidentiality from the investigation as They can be worried that the situation could affect the Indonesian Phone Centre Field which is under a lot of pressure from other international locations such as India turning out to be the new financial investment place for overseas providers.

These ended up helped by interviews from previous and recent personnel and managers. This is In combination with Australian buyers complaining about rude company, extensive wait around occasions, and incorrect product or service data leading to official grievances being submitted to the Australian Govt to investigate.

nine. casual an individual in or viewed as remaining inside of a specified ailment: the incident sufferer was a hospital case; he's a mental case.

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Australian operations are truly concerned about how things have turned out with their go to offshore their call centre operations to Indonesia. Their firm has taken a massive beating from getting rid of buyers to obtaining destructive PR and investigation getting performed and so on.

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